Terms of service

1. Operator and service scope

SellyHub provides a platform for store websites and management tools, operated by an individual under the SellyHub service name. Available services may include storefronts, products, inventory, orders, payment integrations, domains and system maintenance, according to the plan and enabled capabilities.

The store owner is the seller of that store’s goods. Using our service does not make SellyHub the seller, game account owner, game publisher, rights certifier or publisher’s agent. For the service we supply to store owners, we remain responsible for our own role under the agreement and applicable law.

This description does not exclude statutory duties or non-waivable consumer or merchant rights. A working store or successful payment does not certify that a product or account transfer is authorized.

2. Accounts and authorized administrators

• Provide accurate, reachable information and have legal capacity to contract. Representatives need authority; minors must act through or with the authorization required by law.
• Protect passwords, email, two-factor authentication and administrator permissions. Do not transfer or sell your SellyHub account to evade ownership checks.
• Take responsibility for people you authorize and report suspected unauthorized access. Risky access may be restricted during identity verification.

3. Digital goods and second-hand accounts

The system supports online products such as game and second-hand accounts, game keys, items, top-up codes, digital files and online services, within its capabilities and applicable law. Stores choose their listings and are responsible for their source, descriptions and sales conditions.

SellyHub does not pre-screen or certify every listing. Opening a store or delivering through the system does not certify rights or permission from a game or platform owner. Stores and buyers should check the originating service’s restrictions before trading; some prohibit resale or account transfers and may suspend accounts.

• A previous owner may recover or reclaim a second-hand account through an email, phone number, registration evidence or the original provider’s support process, even after a password change. Stores must disclose linked accounts, what can be changed, restrictions and known material risks before purchase.
• Warranties must state whether account reclamation is covered, the start and end of coverage, required evidence and available repair, replacement or refund remedies. Absence of a voluntary warranty must be disclosed before purchase and cannot remove statutory buyer rights.
• Keys, codes, items, files and online services must accurately state relevant platform, region, expiry, use status, delivery method and timing. Do not promise permanent access or immunity from suspension without supporting facts.

Risk disclosure does not permit a seller to reclaim an account deliberately, conceal known problems or disclaim fraud. If an account is reclaimed or goods do not work, the buyer may seek the agreed remedy from the store and report the store’s use of the service to SellyHub.

4. Prohibited use

• Fraud, deliberate non-delivery, fabricated evidence or reviews, money laundering or assisting evasion of lawful transaction checks.
• Using stolen, hacked or phished accounts or data, deliberately reclaiming accounts after sale, or concealing material history and restrictions to mislead buyers.
• Distributing malware or information stealers, or using the service for unlawful conduct or infringement of legally protected rights. Absence of a complaint does not authorize such conduct.
• Illegal gambling or goods, child exploitation, harassment, unlawful disclosure of private information or other infringement.
• Spam, attacks, unauthorized scanning or access, intentional resource abuse, or replacement stores used to evade suspension.
• Impersonation of providers or rights holders, deceptive domains or identity concealment intended to obstruct lawful investigation.

5. Store responsibilities to buyers

Stores may display a store name with a working business contact, such as email, while providing all seller information required by law. A store name or social account must not be used to evade responsibility. Unnecessary private details need not be made public.

Explain goods, total prices, fees, delivery, warranties and refunds before purchase, and meet applicable documentation, tax and registration duties. Check product sources, keep transaction and delivery evidence, and handle complaints in good faith.

For misdescribed goods, invalid keys or reclaimed accounts, stores must investigate and meet their warranty, contractual and legal duties. Labels such as digital goods, second-hand accounts or accepted risk do not excuse concealment or fraud or remove mandatory buyer rights.

Store owners are responsible for their own privacy notices, lawful bases and customer data use, including third-party tools. Never expose game credentials or customer data publicly without authority.

6. Plans, charges and renewals

Prices, quotas, duration and inclusions follow the summary shown before confirmation. The free plan has no plan fee and is subject to its limits. Domain registration, payment provider charges and extras may be separate and must be disclosed before agreement.

An incomplete or pending payment check is not confirmation of payment. Repeated submissions do not create a right to duplicate credit. False evidence is prohibited. Check uncertain results or contact support before resending the same transaction.

Renewal and cancellation follow the terms shown for that service. Automatic debits require appropriate authorization. Material price or quota changes are notified according to the contract and law; confirmed transaction amounts are not arbitrarily rewritten retrospectively.

7. Cancellation and refunds

Report unavailable SellyHub services, duplicate payments, wrong amounts or cancellations with references and details. Correction, refund or other remedies depend on actual delivery, agreed terms and statutory rights. There is no blanket exclusion of all refunds.

Domain or third-party charges may have limitations for services actually ordered; these must be disclosed in advance and cannot override mandatory rights. For store purchases, contact the seller first. We may examine system records or misuse, without guaranteeing every store’s refund obligations.

Service credit is not a bank deposit. Do not assume it can be withdrawn or transferred as cash unless expressly supported. Applicable legal requirements still apply.

8. Your domain and administrator-assisted registration

SellyHub reserves the right to reject, request changes to, change or suspend the use of store names and service subdomains that are inappropriate, offensive, impersonating, infringing, duplicate another user’s name or are similar enough to suggest that stores or providers are the same. Any action will be necessary and proportionate to the issue identified.

We will explain the reason and allow a reasonable opportunity to propose a new name or respond before taking action, except where an urgent risk, impersonation or legal obligation requires a change or suspension before notice. Store owners may request reconsideration through SellyHub’s contact channels.

You may connect a domain you control instead of a service subdomain, subject to the plan and enabled capabilities: for example, replace your-store.sellyhub.net with หิวตัง.com. The name must first be available, lawfully usable and registered.

For a custom domain that falls within the cases above, SellyHub may reject or suspend its connection to our system. This right does not automatically authorize changing the registrant, transferring the domain or cancelling its registration.

Buy from your chosen registrar or ask an administrator for a registration and connection quote. Agree on the exact name, registrant, registration/renewal charges, assistance fees and transfer or handover conditions before payment. Not every name is available or free of others’ rights.

Thai-script domains require registrar and system support checks, with Punycode used for connection where necessary. Ownership and DNS configuration must be verified and HTTPS checked before activation; an ownership claim alone is insufficient.

Track renewals and retain agreed registrar access. Expiry, routing errors or registrar restrictions can interrupt access. Cancelling store service does not automatically transfer or cancel a domain.

9. Operation, data and external services

We maintain the agreed service with appropriate measures. Maintenance, incidents and external limitations may interrupt it; communication and mitigation depend on the situation. No absolute uptime, zero-loss or perpetual integration guarantee applies without a specific service-level agreement.

Keep permitted copies of important data and check plan backup coverage. Backups do not guarantee recovery of every state at any time. Game publishers, banks, wallets, registrars and API providers have separate terms and may change or discontinue their services.

We may access necessary records to provide support, investigate incidents, maintain security or comply with law, with restricted permissions and under the privacy policy. This does not grant ownership of store goods or information beyond the needs of the service.

10. Store complaints and reports

If a SellyHub store fails to deliver, supplies misdescribed goods, sells an account later reclaimed by its previous owner, does not honour a warranty, becomes unreachable or appears fraudulent, you can report it to SellyHub for investigation and possible suspension of the relevant store or account.

Use the email address below without registering. Keep any store response as evidence, but urgent reports do not need to wait for a reply. Rights holders and people reporting unlawful use may use the same channel. Include:

• Your contact name, a reply channel and whether you are the buyer, affected person or representative. Additional verification may be requested only as necessary for the review.
• The specific store and product/content URLs, events, dates and reasons for the report.
• Order/payment references, payment evidence, the description or warranty offered at purchase, correspondence and relevant screenshots. For reclaimed accounts, include when access stopped or any recovery notice, with codes and unnecessary information redacted.
• Confirmation that the information is accurate to your knowledge and submitted in good faith. Malicious reports and fabricated documents are prohibited.

Redact unrelated information. Never send passwords, one-time codes or full card details in ordinary reports. Do not submit more personal information than necessary. Urgent threats or criminal matters may also be reported directly to competent authorities.

11. Investigation, suspension and review

1. Initial assessment

   We check whether the matter concerns our service or a store we serve, assess the specificity and credibility of evidence, and may ask for more information to avoid acting against the wrong store or person.

2. Proportionate containment

   Evidence or circumstances reasonably suggesting a breach, fraud or harm may justify hiding listings, limiting access or temporarily suspending the relevant store or account. Serious or urgent risks or lawful orders may require action before notice. A report alone does not automatically suspend every reported account, and interim suspension is not a finding of wrongdoing.

3. Notice and a response

   Relevant parties receive reasons and scope where law and safety permit. Stores may provide rights, delivery or other counter-evidence. A report does not authorize disclosure of private store or customer information.

4. Outcome and further action

   Depending on the evidence, outcomes include restoration, correction, listing removal, continued suspension, or termination and permanent account suspension for serious or repeated breaches. Lawful referral to competent authorities is possible. Severity, cooperation and impact matter. Evidence is retained only as necessary for review and legal claims.

5. Request a review

   A store or reporter may request reconsideration through the same channel with the reference and further evidence. Statutory copyright notices, counter-notices, court orders or other special processes follow their applicable requirements and deadlines.

Timing depends on urgency, evidence and responses. We communicate progress and an estimated timeframe appropriate to the matter. Not every dispute can be resolved through our service; rights to complain to authorities or use competent courts remain.

12. Ending services and handling records

You may request closure through the applicable process while resolving outstanding orders, buyer obligations and charges. Closure does not automatically extinguish debts, disputes or legal duties.

Restrictions or termination require a contractual or lawful reason, such as serious misuse, failure to remedy a notified breach, unpaid due charges or lawful orders. Notice and an opportunity to remedy are provided where appropriate, except when immediate action is necessary.

On closure, information about permitted export or return is provided subject to law, others’ rights, security and technical scope. Records may need retention for legal duties, incidents or disputes under the privacy policy. Suspension does not permit personal use of store goods, keys or customer data.

13. Platform role and limits of responsibility

For transactions between stores and buyers, SellyHub supplies the system and tools. A store’s use of the service alone does not make us the contractual seller, product guarantor or guarantor of its refunds. The store is responsible for descriptions, delivery, warranties and buyer remedies.

To the extent permitted by law, SellyHub does not assume a store’s liability for harm caused by a store, previous seller, buyer or external provider where it does not arise from SellyHub’s own breach of duty. Examples include non-delivery, inaccurate account details, reclamation by a previous owner, publisher suspension or a store’s failure to refund. Actual facts and each party’s role must be considered.

Receiving reports, reviewing evidence, contacting stores or suspending accounts are service governance measures. They do not guarantee account recovery, recovery of money or compensation on a store’s behalf in every case. Suspension does not extinguish a buyer’s claims or a store’s obligations.

SellyHub remains responsible for its own services and conduct under the agreement and law. No provision excludes intentional misconduct, gross negligence or rights and duties that cannot lawfully be excluded. Affected people retain access to competent authorities and courts.

14. Changes and disputes

When SellyHub makes material changes to these terms, we will notify users of the changes and their effective date through appropriate channels within statutory timeframes, with further acceptance where necessary. Changes will not be applied retrospectively to remove rights arising from existing transactions.

Thai law applies where applicable without removing mandatory protections. Contact us first to seek a good-faith resolution. You retain access to relevant regulators and competent courts; there is no forced waiver of protected consumer rights or jurisdiction.

An unenforceable provision is interpreted or severed according to law, with the lawful remainder continuing. English is provided to aid understanding. Differences are interpreted alongside Thai text and applicable law without removing statutory rights.